We know you've got some problems.
How do we know?
When it comes to small- to mid-size businesses we think it's safe to assume you are wrestling with one if not all of the following Information Technology issues:
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Poor Communication & Bad Customer Service from your existing IT provider
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Disorganized & Inefficient implementation of the technology that runs your business
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Lack of confidence when making critical IT decisions for your organization
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Inconsistent spend on IT & last minute expensive purchases
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Anxiety over cybersecurity threats to your business and critical client data
...and the list goes on.
The good news: BlueCastle IT can make these issues a thing of the past.
How can we do that?
We offer an IT Managed Services support model to our customers. With this support model we offer:
Support. Security. Peace of mind.
We are the solution to your IT problem.
Which Situation Applies to
Your Organization?
Professional IT support might be a challenge when you have not selected the right solution - we bet at least one of these scenarios sounds familiar!
We never had ongoing IT support services in the past but have now grown to a point where IT administration services are no longer optional.
Working with a IT Managed Service Provider (MSP) is actually more cost effective than the Break & Fix model (Wait 'til it breaks, then call someone to come fix).
You might be reluctant to conform yourself to a fixed fee per month. However, with this model you prevent your IT bills from increasing every month. In the end, working with an IT MSP always is more cost-effective and most definitely more productive.
We have an existing IT support services provider, but we are unhappy with the service we get for the money we pay.
Many IT providers offer tier 1, tier 2, and tier 3 support who are passing your call around to someone else.
With our dedicated team of technicians, engineers, and account managers, you get the same technicians whom you regularly speak with. They know about your IT infrastructure and know you by name.
We have a hard time finding that magical unicorn IT administrator with strong, technical, managerial, and customer service skills.
Hiring an IT administrator might give you the feeling of security but just might be a liability.
It’s nearly impossible to find that "magical unicorn" IT Administrator who can do it all - strong technical skills, strong customer service skills, ability to manage lower level IT staff if necessary, and the ability to sit in C-level executive meetings and clearly articulate IT needs and participate in budget planning.
It would be extremely lucky to find someone that can bring 2 out of 4 of the above to the table, let alone all qualities needed for quality IT support staff.
Finding someone that has all the skills you need might already be a huge challenge. But the question is if you have enough work for him to be hired full-time.
You still have to pay 40 hours of labor when there might only be 20 hours of work to do. And what do you do with foreseen (vacation) and unforeseen (sick leave) absence? Are you not just throwing money out of the window to have the feeling you are in control?
So, how much does it cost?
Our IT Managed Services package is "All-You-Can-Eat" - everything we offer is covered by a flat rate fixed fee per month, per user.
Your IT costs will be completely manageable and predictable.
Note: Several variables go into Managed IT service contract pricing. To give an accurate quote, will need to learn the details of your IT infrastructure and your technology goals.
Talk to us about your IT needs.
Talk to one of our experts on how we can tailor a solution to help you business be the best version of itself.